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How to Send Memorial Material

Sending Memorial Material

We understand that sending your loved one’s ashes or other memorial material can be emotional and difficult. Opening an urn or cutting a piece of clothing may feel like you’re disrupting their peace.

If you’re struggling with that, pause and imagine what your loved one might say if you asked their opinion. Picture how they saw you — with compassion, with love. And above all, take your time.

We’re here when you're ready.

What Materials We Accept

We work with a variety of memorial materials, including but not limited to:

  • Cremation ashes (human or pet)

  • Sand or soil from meaningful places

  • Dried flowers or petals

  • Fabric from clothing or blankets or baby hats

  • Hair or fur

  • Stones or rocks from special places

  • Dried breast milk

  • Various other items

Only 1 teaspoon or less per item is needed. 

Collection Kit Option (U.S. Only)

You only need one kit per order, even if you're purchasing multiple items.
The only time you'd need more than one kit is if you're sending materials from two different locations.

Our $25 Collection Kit includes:

  • A small plastic bag for your material

  • A disposable wooden spoon

  • A second outer bag for safety with bubble wrap

  • A prepaid addressed GROUND ADVANTAGE USPS return mailer-Just keep in mind that this is a lower-priority shipping option. If you feel anxious about shipping the material, I recommend sending them on your own so you have full control over the carrier and speed.

  • Easy instructions

  • Peace of mind (if kit is lost in the mail either way, we will send you a new kit at no extra charge)

Instructions for the Kit:

  1. Place 1 teaspoon of material in the small plastic bag.

  2. Double-bag it and clearly write your name on the outer bag.

  3. Bubble wrap the bags for extra safety and place in cotton bag.

  4. Package it in the included prepaid mailer.

  5. Drop it in your home mailbox, any blue USPS dropbox, or take it to the post office.

Note: The kit is available only within the U.S. due to my inability to purchase return shipping labels outside of the USA.

Mailing Without the Kit

If you’re sending memorial materials without a kit, please mail to:

CSAC
825 Lewis Branch Road
TN Ridge, TN 37178
USA

Important Notes:

  • Always include tracking when sending memorial materials.

  • USPS is our preferred method of receiving materials.

  • USPS may charge a $35 to $45 fee for sending cremation ashes. 

    • Learn more here: https://faq.usps.com/s/article/Shipping-Cremated-Remains-and-Ashes

  • For international orders: Please label customs forms as "memorial ash for keepsake". This prevents delays and ensures smooth customs processing.

  • Package the material in a small, sturdy plastic bag, and clearly label it with the name of the person who placed the order.

  • Do not send more than 1 teaspoon per item of materials or ship in a container you want returned.

Our Pledge of Respect & Dignity

Every material you send is handled with deep care. Whether it’s ashes, fabric, sand, or hair — we understand the meaning behind it and will respect it as if it were our own.

We encourage you to share a photo or a story about your loved one or pet. We love knowing who we’re honoring.

When your materials arrive:

  • We notify you as soon as possible so you know the memorial material is here and safe. We will also provide an updated timeline so you know when to expect your item to ship.

  • The memorial material is stored with your order information in a labeled, sealed envelope until we begin your piece.

  • We work on one item at a time to avoid any mix-ups.

We do not take your trust lightly. It’s a sacred responsibility, and we’re honored to carry it.

Legal & Shipping Disclaimer

By sending us memorial materials, you confirm that:

  • You have the legal right to possess and send the materials.

  • You accept that we are not responsible for lost shipments.

  • If we receive ashes or materials under suspicious circumstances, we are legally obligated to contact the authorities.

USPS has there own rules for shipping ashes. Please visit their site to learn more: 

https://faq.usps.com/s/article/Shipping-Cremated-Remains-and-Ashes