Return Policy & Warranty Information

We are committed to your satisfaction. Every item we create is crafted with care, and we want you to feel completely confident in your purchase. If an issue arises, we promise to address it quickly and fairly.

30-Day Return Policy
We offer a 30-day return policy from the delivery date.

To initiate a return, please email us immediately at CottonStreetArt@gmail.com with photos clearly showing the issue.
After reviewing your photos, we may require you to ship the item back for inspection.
If the issue is due to our workmanship or materials, we’ll remake your item at no charge.
Important: Wrong size or damage caused by dropping, chemicals, blunt force, improper handling, or other human errors are not covered in either warranty.

1-Year Warranty (Inlay Only)
Your ring's inlay is covered for 1 year from original date of delivery. This warranty covers defects in workmanship or materials.

Contact us immediately via email with clear photos if you notice inlay issues.
The warranty covers only defects related to our materials or workmanship, not damage caused by misuse or accidents.
Bending in Sterling Silver rings is NOT covered under warranty.

Returns for Sizing Issues

We cannot resize our handmade rings.
We provide a free ring sizer upon request with your purchase and strongly recommend professional sizing at a local jeweler before ordering.
Sizing errors are not eligible for return or refund.

No Refunds or Exchanges on Custom/Personalized Items

Due to their custom nature, memorial and personalized items cannot be returned or exchanged.
If you have a concern, please contact us, and we'll do our best to find a solution.

Repairs and Refinishing

If your ring requires refinishing or repair, contact us via email to discuss available options and costs.
Cost will vary based on multiple factors such as materials used and extent of damage.
We reserve the right to decline repair if we determine the ring is irreparable.
Rings made with softer metals or materials (sterling silver, titanium, carbon fiber, stainless steel, etc.) can typically be refinished or repaired only once due to their nature.

Starting a Return
To start a return or ask a warranty question, email us at CottonStreetArt@gmail.com.

Include your order details and clear photos of the issue.

Damages & Issues Upon Delivery

Please inspect your order immediately upon receipt.
Contact us right away if your item is defective, damaged, or incorrect, and we’ll promptly address the issue.

Refunds

We'll notify you once we receive and inspect your returned item.
Approved refunds will be issued automatically via your original payment method.
Refund processing time varies based on your bank or credit card provider.

Memorial Material Policy (If Material is Not Sent)

We require memorial materials (ashes, hair, etc.) to complete memorial orders. If you are unable or unwilling to send these materials, no refund will be issued. Instead, we’ll create your item without memorial materials or offer you a different design of equal or lesser value.
Your order is held indefinitely—there is no deadline for sending memorial materials.

Contact Information

For returns, warranty questions, or support:
📧 CottonStreetArt@gmail.com